Media touch screen

[md2609]

Recently, whilst listening to music via bluetooth from my iphone (not via apple car play) i cannot select songs using the touchscreen.

When you press on a track you get a few dots like its thinking about it but then nothing happens.

The tracks change ok via the steering wheel buttons.

It just happen overnight and i have not fiddled with any setting and cannot find any setting that may cause it.

Have also disconnected/reconnected my phone several times with no joy.

Last update was December so is running the latest update, i think.

Anyone help?

Its a 72 reg Ultimate.

[Deleted User 616]

Recently, whilst listening to music via bluetooth from my iphone (not via apple car play) i cannot select songs using the touchscreen.

When you press on a track you get a few dots like its thinking about it but then nothing happens.

The tracks change ok via the steering wheel buttons.

It just happen overnight and i have not fiddled with any setting and cannot find any setting that may cause it.

Have also disconnected/reconnected my phone several times with no joy.

Last update was December so is running the latest update, i think.

Anyone help?

Its a 72 reg Ultimate.

Not had this problem but if its not resolved itself I would:
Double check that you are on the latest software update and secondly I would try a soft reset on the unit. Small button bottom left, press it with pin or similar until it resets.

[md2609]

Recently, whilst listening to music via bluetooth from my iphone (not via apple car play) i cannot select songs using the touchscreen.

When you press on a track you get a few dots like its thinking about it but then nothing happens.

The tracks change ok via the steering wheel buttons.

It just happen overnight and i have not fiddled with any setting and cannot find any setting that may cause it.

Have also disconnected/reconnected my phone several times with no joy.

Last update was December so is running the latest update, i think.

Anyone help?

Its a 72 reg Ultimate.

Not had this problem but if its not resolved itself I would:
Double check that you are on the latest software update and secondly I would try a soft reset on the unit. Small button bottom left, press it with pin or similar until it resets.

Does this reset everything or just a reboot kind of thing?

Tried it and no different, thanks anyway

[Deleted User 616]

Depends on how long you keep the button pressed I recall. Short press is a reboot. Longer press and it goes back to default and you will have to re-enter settings/etc.

Perhaps it's a dealer query/fix ....

[md2609]

Depends on how long you keep the button pressed I recall. Short press is a reboot. Longer press and it goes back to default and you will have to re-enter settings/etc.

Perhaps it's a dealer query/fix ....

Going to try and update next i think.

[Deleted User 616]

Depends on how long you keep the button pressed I recall. Short press is a reboot. Longer press and it goes back to default and you will have to re-enter settings/etc.

Perhaps it's a dealer query/fix ....

Going to try and update next i think.

Hope it sorts it.

[md2609]

Depends on how long you keep the button pressed I recall. Short press is a reboot. Longer press and it goes back to default and you will have to re-enter settings/etc.

Perhaps it's a dealer query/fix ....

Going to try and update next i think.

Hope it sorts it.

Did the update and still doesnt work.

Definately seems like a software glitch and not a screen fault as when on apple play the touchscreen can be used to select tracks.

Looks like a trip to see the dealer….ffs