Fuel Filler Flap not sitting flush

[Bazza]

Mine was done a couple of weeks ago during its 1st service. The dealer told me there is a re-call.

[Deleted User 495]

Mine was done at the last service, it's better now but still not perfectly flush. Prior to that we actually got questioned on it by border control at the erutotunnel terminal last year, I guess they are looking for anything "out of the ordinary" with the cars they see.

[PhilHornby]

My local dealer 'fixed' mine at 9 months F.O.C. I say 'fixed', because it's back to being slight proud again . The reason being: there is no adjustment; the fix seems to involve elongating the mounting holes and forcing the pipework into a different position (aka a 'bodge'!)

The car is now booked in for its 2nd service and another fix of the Fuel Filler Flap requested. Was told it now a 'Recall' - which clearly it isn't (else they would have been contacting me, not the other way round ).

It will be interesting to see if they have a replacement part (with the holes in the right place...), or if they're just going to give it a shove and tighten the screws tighter than last time

[Indalo1]

The car is now booked in for its 2nd service and another fix of the Fuel Filler Flap requested. Was told it now a 'Recall' - which clearly it isn't

I had mine sorted while in for its first service in June. I was told it’s something they know about but the word ‘recall’ didn’t crop up. So far, the realignment seems to be holding up ok but I shall continue to monitor it.

I have to say, however, that I’m astonished that so many of these Tucsons seem to have escaped, or passed, end-of-line scrutiny at the factory. Not only that but how did they then get past the post-shipping inspection at the port facility at Tilbury? That then leaves the dealer from whom a customer ordered the car, to prepare and present the car prior to the buyer taking possession. When I collected my car, I did notice that the locking flap looked a little misaligned but I just imagined that someone hadn’t closed it properly when adding fuel. On closer inspection when I first filled the tank, it became apparent that it was fundamentally flawed.

With such an obvious, visual defect, it is, quite frankly, appalling that the whole KIA operation from factory to dealership can be so laissez faire about the fault.

At, give-or-take, £40K for a well-specced Tucson, this really is unacceptable from what is now a massive enterprise in a variety of fields.

[PhilHornby]

I was told it’s something they know about but the word ‘recall’ didn’t crop up. So far, the realignment seems to be holding up ok but I shall continue to monitor it.

I live in hope that the 'New' Tucson Hybrid has a redesigned part and that that is what they will be fitting....

When I collected my car, I did notice that the locking flap looked a little misaligned but I just imagined that someone hadn’t closed it properly when adding fuel. On closer inspection when I first filled the tank, it became apparent that it was fundamentally flawed.

Mine was fine at delivery, but popped out of alignment some time later. I don't know if you watched the video earlier in the thread, but the fundamental issue seems to be that the filler neck doesn't fit properly. The 'fix' to date, seems to involve elongating the holes, so the filler neck can be pushed further away from the flap. The problem of course, is that the bolts are now engaged in slots, rather than holes and can pop back into their natural alignment, with time

[Indalo1]

The problem of course, is that the bolts are now engaged in slots, rather than holes and can pop back into their natural alignment, with time

I never actually examined the area to see what kind of fix had been employed to sort the misalignment on mine. I was just pleased to note that they had effected a repair or modification.

However, as I said, I shall continue to monitor the flap in case it pops out again. It’s very disappointing that such a mammoth company with huge financial resources cannot ensure their inspection provision will prevent vehicles leaving the factory with such a silly flaw. A flaw, I might add, that they have known about from an early point in the model’s gestation.

[JOHNCOYLE]

I had the filler flap altered a couple of months ago.
Today the cover detached itself whilst I was driving and I could not find it. I inspected the hinge part and there does not appear to be any fixings to secure it. Is it glued into place. Hyundai dealer not open today so have to wait to find out why and how much!

[PhilHornby]

The car is now booked in for its 2nd service and another fix of the Fuel Filler Flap requested. Was told it now a 'Recall' - which clearly it isn't (else they would have been contacting me, not the other way round ).
It will be interesting to see if they have a replacement part (with the holes in the right place...), or if they're just going to give it a shove and tighten the screws tighter than last time

On arrival, the receptionist repeated (unsolicited), that there was a recall for the Fuel Filler Flap and that "you might have been sent a letter". (I haven't).

Or picking the car up, it still looks rubbish - so either they forgot to do it, or the fix is nothing of the sort. My money is on the former

[Indalo1]

Or picking the car up, it still looks rubbish - so either they forgot to do it, or the fix is nothing of the sort.

That really is a poor show! I hope you are going to register a complaint, if you haven’t already done so.

Having heard and read stories about the flap misalignment problem recurring, I’m becoming a little paranoid about the issue and keep checking mine to see if it has recurred. On refuelling yesterday (E10 @ 129.9p) + 50 ml of additive, I had a good look at the flap and it seems to be ok, at least for the moment.

I’d like to think that the latest Tucson models have been sorted at the production stage. No doubt, we shall hear of it soon if that is not the case.

[PhilHornby]

That really is a poor show! I hope you are going to register a complaint, if you haven’t already done so.

Well I ought to - but the dealership is a 30 mile round-trip away and I'm not the sort of person who's that bothered about cosmetic issues. I'm not sure SMWBO can be bothered either (and she's someone who's just chosen a new laptop, purely because of its looks )

The car was only in the 'bay' for 4 hours and in that time, it supposedly had diagnostics run, an oil change, brake fluid change, specific -gravity of coolants tested, wheels rotated front-back etc etc etc.
But the very first thing they did, was disconnect the dash cam
Cynical?, me?