Being disabled I have a 18moth old Motability Tuscon Ultimate T-GDI MHEV S-A It has been an "OK" car up to now after owning a previous by Motabiliy Tuscon that I loved! I am 70 years old and not perticularly technical. This car seems to have technology built into it for the sake of it!. I do not use the vehicle much and it is primarily used to aid my mobility in my daily life, but assumed that would not be a problem. Oh how I have been wrong!
This morning my car was parked over the other side of the the road as I had someone else on my driveway. When they had gone I went to my car and started it normally without issue. I drove onto my drive OK. Nothing on the vehicle was left on (lighs etc). 2hrs later I went to go shopping only to find the vehicle totally dead! Nothing at all. I rang the dealer who told me how to unlock and get into the car and kept telling me there is a battery reset switch below the sterring wheel by my right leg. THERE IS NOT! there is a bank of 3 switches but no reset!
I called the RAC who tested the battery and it litereally was dead! He put a jumppack on and the car started straight away!
Very confused he suggested replacing the battery which he did and the car is no fine (for the time being). My questions are.....
1) Clearly Hyundai Know of this issue or they would not have a reset button.
2) Why is is "so-called" button not fitted to my vehicle?
3) Why build a car where the battery goes flat after a short period of unuse?
4) Not really a forum issue but I will take it up with Motability....
Why supply a physically disabled lady with a vehicle that is unreliable and can die at a moments notice leaving her stranded)
Has anyone else hade hese issues?
I now intend to discuss the return of the car to Motability.
Totally dead Car
Welcome to the forum, ‘Wendyb56’.
If you were to spend a little time, boring I know, searching through the various threads concerning your issue, you’d discover that it is not uncommon to have various issues with your particular model.
As you rightly say, Hyundai UK and, no doubt, Hyundai Korea are aware of the shortcomings relating to some model types within the Tucson range, your MHEV being a particularly notable example.
Rather than waste time arguing the toss with your Hyundai dealer or Hyundai UK, I’d respectfully suggest that you enter into discussions with Motability with a view to switching to a different model, perhaps even a different brand if that is possible. I have no idea whether such things are even possible as I have no knowledge of hire/lease or any other kind of pay-as-you-go arrangement.
Keep looking in on these pages as someone else with experience of Motability arrangements may well pop up with chapter and verse on how to negotiate a way to improve your reliability prospects with Hyundai cars and/or alternative brands.
As an aside and without meaning to be impolite, the correct spelling for the model of car you drive is that at the top of the page - lots of people get it wrong!
Good luck with achieving some kind of reassurance in car reliability, whether it be with your Tucson or another model or brand.
Hybrid in Ultimate trim - ordered 12/05/23 - Collected 07/06/23
Herts/Essex but often Spain
Herts/Essex but often Spain
Thank you for your reply. As mentioned I have only just joined this site so navigating it will take some time. I took the title of my vehicle from the Motability Paperwork I got with the car. this was word for word! The reason I am going to the dealer (Yeomans Bexhill), is that I was told by both the RAC and Motability that I have to take to vehicle to the dealer in the first instance to give them the opportunity to "fix" what clearly is a design (unfixable fault) and take it from there. I think my biggest point and gripe is that when I was considering the car on Motability, (clearly meaning I am diabled), I should have been at the very least advised that this model may not be suitable for me because I could come back to it and find it deaed!
What I cannot understand is that if this issues is known and a reset is fitted the the HEV model. Why in gods name did some Hyundai "Brain Surgeon" not think.... "Oh shouldnt we fit this reset to all models that suffer from this issue? I will be working with Motability to return this unreliable vehicle Hyundai SHAME ON YOU!
What I cannot understand is that if this issues is known and a reset is fitted the the HEV model. Why in gods name did some Hyundai "Brain Surgeon" not think.... "Oh shouldnt we fit this reset to all models that suffer from this issue? I will be working with Motability to return this unreliable vehicle Hyundai SHAME ON YOU!
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KevinBattle
- Posts: 70
- Joined: Sat Nov 23, 2024 4:09 pm
Hi Wendyb56
We have recently got our PHEV from Yeomans Bexhill and had a very positive response with them.
So we can't live too far from you
You obviously enjoyed your previous Tucson, which no doubt influenced your purchase this time around.
Was it also a MHEV or have Motability made you go for a MHEV, rather than your personal choice?
I read what you say, but it might have been possible for something to have been left switched on, or left ajar without you noticing, that drained the battery.
However, you state that it was drained from parking on your drive within 2 hours, which I would think most batteries can cope with.
Many cars, including the Tucson, will for example, shut down the radio after some minutes when the car is parked, to "save" the battery, but say you were spring cleaning your car and had doors, boot etc open, I'd still expect a healthy battery to last more than 2 hours.
Give Danny at Yeomans Service dept a call tomorrow and bring the car in if they can fit you in to inspect for a possible cause.
Now you have had the "dead" battery jump started, will it still start, as I assume more than 2 hours have elapsed since you last used it.
A battery should last for more than 18 months, even with little use, so perhaps there has been a long term problem draining down, but not enough to conk out, the battery.
Have Yeomans check to see what might be draining the battery even when switched off.
Just a thought but do you have a dashcam or another gadget that is left in the car that may be wired in?
Good luck!
We have recently got our PHEV from Yeomans Bexhill and had a very positive response with them.
So we can't live too far from you
You obviously enjoyed your previous Tucson, which no doubt influenced your purchase this time around.
Was it also a MHEV or have Motability made you go for a MHEV, rather than your personal choice?
I read what you say, but it might have been possible for something to have been left switched on, or left ajar without you noticing, that drained the battery.
However, you state that it was drained from parking on your drive within 2 hours, which I would think most batteries can cope with.
Many cars, including the Tucson, will for example, shut down the radio after some minutes when the car is parked, to "save" the battery, but say you were spring cleaning your car and had doors, boot etc open, I'd still expect a healthy battery to last more than 2 hours.
Give Danny at Yeomans Service dept a call tomorrow and bring the car in if they can fit you in to inspect for a possible cause.
Now you have had the "dead" battery jump started, will it still start, as I assume more than 2 hours have elapsed since you last used it.
A battery should last for more than 18 months, even with little use, so perhaps there has been a long term problem draining down, but not enough to conk out, the battery.
Have Yeomans check to see what might be draining the battery even when switched off.
Just a thought but do you have a dashcam or another gadget that is left in the car that may be wired in?
Good luck!
Ultimate AWD PHEV in Sailing Blue + Moss Grey interior.
(ex Sporty PHEV)
(ex Sporty PHEV)
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KevinBattle
- Posts: 70
- Joined: Sat Nov 23, 2024 4:09 pm
Wendyb56: Yeomans would like you to contact their After Sales team to see what can be done.
Ultimate AWD PHEV in Sailing Blue + Moss Grey interior.
(ex Sporty PHEV)
(ex Sporty PHEV)
